Personal Profile

A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle, and IT Business Analysis; I have over 15 years of experience within the IT industry, started my career as a computer technician, then system administrator and subsequently played the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. I have implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA, Turkey and UAE.


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  • Bachelor of Computer Science.
  • Certificate IV in Training and Assessment.
  • Certificate IV in Business.
  • CISM
  • ITIL Expert & Trainer (ISEB / EXIN / LCS / HP / ITPreneurs).
  • Business Analysis Trainer (HP).
  • Project Management Professional (PMP).
  • Microsoft Certified Trainer (MCT), since year 2000.
  • ISO/IEC 20000 Consultant / Trainer.
  • COBIT Trainer.
  • Certified Scrum Master