Sam’s diverse Skills:
Facilitation, Troubleshooting, Project Management, Incident Handling, Problem Solving, Data analysis, Well Organised, Python, SIEM, Firewalls, Active directory, DNS, TCP/IP Tools:
  MS Power BI, MS Project, Advanced levels in MS Office products, Excel, PowerPoint, Word, Outlook, LMS


Versatile Duties and diverse tasks

Duties: Plan, Prepare, Deliver and Assess formal qualifications: Diploma of IT, Cert IV in IT Networking, Windows Server, Virtualisation, IT Security, and Project Management Courses. Also provided IT consultation for their network, operating systems, and applications.

Australian Work Experience

Projects & initiatives affiliations
Initiated, planned, implemented, and supported IT projects for example:

Australian Islamic School (4 Campuses) July – Sep 2018
Position: IT & Information Security Consultant
Duties: Assess school IT processes, operations & security needs, including, Cyber, Physical, Network, Virtual Servers security in preparation for ISO27001 road map.

Hudson (Outsourced to Curtin University) – 3 Months Contract.
Position: ITSM Improvement Project Team Member
Duties: Deliver process related sessions – ITIL / COBIT / Project Management.
Improve and document processes in place.
Develop training materials / Assessments / Presentations / LMS courses.
Involved in planning and implementation of new processes (i.e., Incident Management / Problem Management / Knowledge Management / Service Catalogue / Service Design Coordination).

Kinetic IT (Outsourced to BHP Billiton) Project from 11/2013 till 10/2014
Position: Projects ITSM Specialist
Duties: Analyse, improve current IT processes. (i.e., Incident Management / Problem Management / Request fulfilment).
Plan, develop, and implement new IT processes (i.e., Knowledge Management / CSI).
Design, budget, implement and manage training programs and plans according to business needs, and project constraints.
Build, assign, manage and supervise training team and related activities.
Develop ServiceNow training materials and deliver hands on sessions.
Collect, analyse, and prioritise stakeholders training needs (TNA).
Develop, customise, and improve ITSM Processes documentation.
Australian Computer Society (ACS)
ITSMF Australia
Project Management Institute (PMI) – WA Chapter
Scouts Australia
ISACA – WA Chapter
Australian Red Cross

Overseas Work Experience

Overseas Projects
  Infrastructure, systems implementations, and training initiatives at:
Egyptian National Nuclear Reactor,
Police Academy, Egypt, and UAE
Air Force Command, Egypt, KSA, and UAE
Peace Keeping Forces, Egypt
National Democratic Party, Egypt
Coptic Cathedral, Egypt
British Petroleum (BP), Egypt
PEPSI, Egypt
Cadbury, Egypt
KFC, Egypt
Pizza Hut, Egypt
Li & Fung, Hong Kong