Cyber Security
ITIL
COBIT 2019
PMP
PRINCE 2 Instructor
Wood Beads Scout Leader
Learning with sam elgawady
IT Expert, Traveller
about sam
As a consultant and practitioner, I am committed to helping organizations achieve their IT goals.
EDUCATIONS
- Master of Cyber Security (Ongoing)
- Bachelor of Computer Science
- Diploma of Project Management – BSB50820
- Diploma of Leadership and Management – BSB51918
- Certificate IV in Training and Assessment – TAE40116
- Certificate IV in Frontline Management – BSB40812
- Certificate IV in Coordination of Volunteer Programs – CHC44015
CERTIFICATIONS
- ITIL v4.0 Managing Professional & Trainer
- ITIL v3.0 Expert & Trainer
PRINCE 2 Foundation & Practitioner
Business Analysis Trainer (HP Accredited). - Project Management Professional (PMI, PMP).
- Microsoft Certified Trainer (MCT) since 2000.
- ISO/IEC 20000 Consultant / Trainer.
COBIT 2019 F, Design & - Implementation Trainer.
- Certified Scrum Master.
- Microsoft Azure Cloud Foundation. (Certified)
- Amazon Cloud Practitioner. (Certified)
- CISSP – (Qualified)
- CISM – (Qualified)
AFFILIATIONS
Australian Computer Society (ACS)
ITSMF Australia
Project Management Institute (PMI) – WA Chapter
Scouts Australia
ISACA – WA Chapter
Australian Red Cross
projects & initiatives
Australian Islamic School (4 Campuses)
- Position: IT & Information Security Consultant
- Duties: Assess school IT processes, operations & security needs, including, Cyber, Physical, Network, Virtual Servers security in preparation for ISO27001 road map.
Hudson (Outsourced to Curtin University)
- Position: ITSM Improvement Project Team Member
- Duties: Deliver process related sessions – ITIL / COBIT / Project Management.
- Improve and document processes in place.
- Develop training materials / Assessments / Presentations / LMS courses.
- Involved in planning and implementation of new processes (i.e., Incident Management / Problem Management / Knowledge Management / Service Catalogue / Service Design Coordination).
Australian Red Cross
Kinetic IT (Outsourced to BHP Billiton) Project
- Position: Projects ITSM Specialist
- Duties: Analyse, improve current IT processes. (i.e., Incident Management / Problem Management / Request fulfilment).
- Plan, develop, and implement new IT processes (i.e., Knowledge Management / CSI).
- Design, budget, implement and manage training programs and plans according to business needs, and project constraints.
- Build, assign, manage and supervise training team and related activities.
- Develop ServiceNow training materials and deliver hands on sessions.
- Collect, analyse, and prioritise stakeholders training needs (TNA).
- Develop, customise, and improve ITSM Processes documentation.